For Pet Owners

/For Pet Owners
For Pet Owners 2017-11-01T14:30:30+00:00

What Pet Owners Can Expect

Appointment Information

Patients are normally referred to Atlantic Coast Veterinary Specialists by their family veterinarian. Your family veterinarian provides you with a completed referral form to bring with you at the time of your appointment. The referral form describes your pet’s problem, lists medications that your pet is taking and includes all relevant diagnostic and laboratory test results.
If your pet is experiencing an emergency, please come to Atlantic Coast Veterinary Specialists immediately. Appointments and referrals are not required for emergencies. We are available 24 hours a day, seven days a week for your pet’s emergencies and you are always guaranteed to be seen by a veterinarian.

For referrals, please call Atlantic Coast Veterinary Specialists in order to schedule your appointment. Our phone number is 631-285-7780.

Appointments with specialists are generally between the hours of 10:00 a.m. and 4:00 p.m., Monday through Friday. If you are unable to make an appointment between these hours, we are happy to work around your schedule. Don’t delay. Please schedule your appointment as soon as possible. If you are unable to keep your appointment, please give us a 24-hour notice. We can always reschedule your appointment.

Prior to your visit, please print and fill out the New Client Information Sheet.

Appointment Day

Be sure to bring all relevant information, including the New Client Information Sheet, the Referral Form filled out by your veterinarian, x-rays, blood test results, and medications that your pet is taking.

Please arrive 20 minutes early to complete information for your pet medical record.

Please have your pet controlled on a leash or in a carrier.

Please do not feed your pet for 12 hours prior to your appointment (except for very young animals, animals with diabetes or as directed otherwise). However, you may give your pet water. Continue your pet’s normal medication schedule and bring all medications with you.

When You Arrive

After you check in with the receptionist, the veterinarian will meet with you and your pet. A physical examination will be performed on your pet, a complete medical history will be taken and your pet’s condition will be evaluated. The veterinarian may also perform additional examinations or diagnostic tests in one of our diagnostic areas.

At this point, our medical team will put together an assessment of your pet’s treatment options, plans and costs. The doctor and technicians will discuss this with you, and together you will agree to a treatment plan for your pet.

Visitation

We have two time frames throughout the day designated for pet visitation. Visiting hours are 12:30 PM-2:30 PM, and 6:30 PM-8:30 PM, seven days a week. Visits are kept usually between 15 and 30 minutes, depending on the patient’s condition. We keep these specific windows of time for visiting to ensure that your pet receives the best possible care when staying with us, and to maintain our staff’s efficiency throughout the day. Should there be any change in your pet’s medical condition during the night a doctor will contact you. Occasionally, due to work schedules or other extenuating circumstances, we understand that these hours may be impossible for our clients to adhere to. Please speak to a hospital representative if you feel that other arrangements need to be made. Allowances are also made for those clients who have critically or terminally ill pets.