For Pet Owners

/For Pet Owners
For Pet Owners2018-03-13T14:28:27+00:00

What Pet Owners Can Expect

Appointment Information

To make an appointment with one of our board-certified specialists, you must be referred to Atlantic Coast Veterinary Specialists by your family veterinarian. Your vet will provide you a completed referral form to bring with you at the time of your appointment. This form will provide our specialists will all the pertinent medical information about your pet including the presenting problem, current medications and all relevant diagnostic and lab testing. All you need for an appointment is your referral form and, of course, your fur baby!

PLEASE NOTE: In an emergency situation, you should come directly to Atlantic Coast Veterinary Specialists right away. Do not delay care! No appointment or referral is required for emergencies. We are available 24/7/365 for emergency care. You and your pet will always be seen by a veterinarian. We’re here for you!

If you’ve recently been referred to Atlantic Coast Veterinary Specialists, give us a call at 631-285-7780 to schedule your appointment today!

Generally, our specialists offer appointments Monday through Friday between the hours of 10:00 a.m. and 4:00 p.m. However, we understand these hours may not work for everyone. We are happy to make accommodations whenever possible and will do our best to work around your schedule. Our top priority is the health and happiness of your beloved pet! Don’t delay. Please schedule your appointment as soon as possible. If, for any reason, you are unable to make a scheduled appointment, we greatly appreciate at least 24-hour notice. Give us a call so we can reschedule your appointment at a more convenient time.

ATTENTION: Prior to your visit, please print and fill out the New Client Information Sheet. It will help us make your check-in process as smooth as possible.

Appointment Day

Most important, be sure to bring all relevant information! This includes the completed New Client Information Sheet and the Referral Form  from your veterinarian. As mentioned, your vet should also attach any pertinent diagnostic and/or lab test results to the referral. If they do not, please ask for a copy prior to your appointment. This information is critical to our ability to provide quality care. Additionally, make sure you bring a list of your pet’s medications (if any).

We ask that you arrive 20 minutes early to ensure we have sufficient time to obtain an accurate account of your pet’s medical history.

IMPORTANT: For the safety of our clients and patients, please have your pet controlled on a leash or in a carrier. Loose pets will not be tolerated.

Lastly, your pet should fast for 12 hours prior to the appointment. Water is okay but no food should be consumed during this period (except for very young animals, animals with diabetes or as directed otherwise). Continue your pet’s normal medication schedule and bring all medications with you.

When You Arrive

First things first: check in with one of our friendly client service specialists at the front desk. Next, you and your pet will have the opportunity to meet (and get some scratches from) one of our board-certified specialists. A complete physical examination will be performed and your pet’s condition will be evaluated. The veterinarian may also need to perform additional examination or testing in one of our diagnostic areas.

Finally, it will be time for a diagnosis and plan for treatment! Our medical team will put together an assessment of your pet’s treatment options, plans and costs. The doctor and technicians will review this with you, in detail. Together, you will agree to a treatment plan. You’ll have taken the first step towards your pet’s recovery!

Visitation

Atlantic Coast Veterinary Specialists understands how important it is to you and your family to remain updated on your pet’s condition. If your pet is hospitalized, we encourage you to make regular visits! Your familiar faces can truly help your pet during the recovery process. To maintain our staff’s efficiency and ensure your pet receives the best possible care when staying with us, we offer two time frames for visitation.

Visitations hours are seven days a week between the hours of 12:30 p.m. – 2:30 p.m. and 6:30 p.m. – 8:30 p.m. Should there be any change in your pet’s medical condition during the night, a doctor will contact you immediately. Occasionally, due to work schedules or other extenuating circumstances, we understand that these hours may be unrealistic for some pet parents. If that is the case, please speak to a hospital representative to make alterative visitation arrangements. Additionally, special consideration will be made for those clients who have critically or terminally ill pets.